Privacy Policy

The short version

This website collects what you type into its forms. We use it to answer you and to arrange your care. We do not sell it.

Last updated: August 2026.

This page is not our HIPAA notice

Please read this part. What follows is a general description of how this website handles information. It is not a HIPAA Notice of Privacy Practices.

Our HIPAA notice is a separate document. It covers your protected health information as a patient of this clinic, and we provide it to you directly when you become a patient. Ask us for a copy at any time and we will give you one.

What the forms on this site collect

Booking request. Your name, phone number and email address, plus what you tell us about the problem: the area of pain, how long you have had it, and how it is affecting you. There is also an optional checkbox for consenting to text messages.

Free benefits check. Your first and last name, date of birth, ZIP code, insurance provider, member ID, group number if you have one, phone number and email address. We need those details to verify your coverage and tell you what you would pay.

Pain check quiz. The three answers you tap through are recorded on their own, without your name or contact details. If you go on to send a booking request from that result, those three answers travel with the request so we know what you told us.

Every form also records which page of this site you sent it from. That is it. We do not ask for anything else and there is nothing else on this site that identifies you.

Who processes it

Form submissions are handled by Netlify, the company that hosts this website, and are then passed into the clinic’s customer-management system so that we can follow up with you.

Both are used to run the clinic. Neither is used to advertise to you.

If you ticked the box consenting to text messages, we may use your phone number to text you about your appointment. Tell us to stop and we will stop.

Things this site loads from other companies

Three parts of this site are served by other companies. Each of them may set its own cookies or keep a log of the request your browser makes to it, and that happens outside our control:

• Google Fonts, which supplies the typefaces this site is set in.
• Google Maps, which supplies the embedded map of our office.
• An Elfsight widget, which displays our Google reviews on the site.

If you would rather they did not load, your browser’s privacy settings or a content blocker will stop them. The rest of the site still works, and you can always just call us instead.

What we do not do

• We do not sell your personal information.
• We do not rent or trade your contact details.
• We do not use what you send us through this site to target advertising at you.

How long we keep it

We keep enquiries for as long as we need them to answer you and to keep proper records of the care we provide.

If you contacted us and never became a patient, and you would like your enquiry removed, ask us and we will remove it.

Keeping it safe

We take reasonable steps to protect what you send us, and we limit access to it to the people who need it to do their job. No website can promise perfect security, and we are not going to claim otherwise.

Children

This website is not directed at children, and we do not knowingly collect information through it from anyone under 13. If you believe a child has sent us something through this site, contact us and we will delete it.

Ask what we hold, or ask us to delete it

Call (202) 670-8874, Monday to Friday, 8 AM to 6 PM, or email info@mmsspt.com. Tell us what you want to know or what you want removed, and a real person will deal with it.

You can also write to us at Manual Medicine Spine & Sports Physical Therapy, 1725 I St NW, Suite 300, Washington, DC 20006, or use the details on our contact page.

Changes to this policy

If we change how this website handles information, we will change this page and update the date at the top of it.